Shipping policy

🚚 Delivery Policy

Local Delivery
We offer local delivery within Singapore through our trusted courier partner, SPX Express. All orders are carefully prepared and released for dispatch once payment has been successfully verified.

Delivery Timeframe
Your order will typically arrive within 3–5 working days. Delivery scheduling is managed by our courier partner, and specific time slots are not available, as routes are optimised to ensure timely and efficient service.

Order Tracking
For your convenience, all deliveries are fully trackable. Once your order has been dispatched, a tracking number will be sent to your registered email address, allowing you to follow its journey to you.

Express & Personal Courier Arrangements
Should you require your order sooner, you may arrange for your own courier collection. We kindly ask that you inform us in advance so we may prepare your items accordingly.

Alternatively, we are pleased to assist with express delivery via GrabExpress or Lalamove. Additional charges will apply.

Peak Periods
During peak seasons or promotional periods, delivery times may be slightly extended. We appreciate your patience as we ensure every order is handled with care.

Enquiries & Assistance
Should you have any questions or wish to share your experience, we would be delighted to hear from you:

• Email: kookaoffical.sg@gmail.com
• WhatsApp: 9025 5421